08:00-09:00
Registration & Morning Hour
■
Being Customer Centric
09:00-09:10
Chairman's Address
09:10-09:40
Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations
Mr. Soumendu Das, Asst. General Manager - Commercial Underwriting, Dhofar Insurance Company
09:40-10:10
Customer-Centric Motor Insurance in MENA: Personalizing Coverage Based on Driving Behavior
10:10-10:40
Personalization at Scale – Leveraging data and AI to create hyper-personalized customer journeys
10:40-11:10
Networking Coffee Break
11:10-11:20
Being Customer Centric-Demo 1
11:20-11:50
Panel: From Core Systems to Customers: bridging the gap with digital platforms
Panelists:
· Ms. Zein Shiyyab, Chief Corporate Services and Technology Officer, Trust Holding
· Mr. Troy Barnes, Transformation Practitioner and Thought Leader
11:50-12:20
Panel: Reimagining Insurance Operations: How Digital, Tech & AI Are Transforming Underwriting, Claims & Fraud Management
Panelists:
· Dr. Partha Panda, Senior Vice President - Head of Claims (Medical, Life, Motor & Commercial), Abu Dhabi National Insurance Company (ADNIC)
12:20-14:00
Networking Luncheon *
14:00-14:05
Chairman's Address
14:05-14:35
From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions
14:35-15:05
AI-Powered Claims Automation: Streamlining the Insurance Process with Real-Time Data
Mr. Troy Barnes, Transformation Practitioner and Thought Leader
15:05-15:35
Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World
Panelists:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
· Ms. Sonal Dawda, Head of Marketing & Corporate Communications, Dubai National Insurance and Reinsurance (P.S.C.)
15:35-16:05
Networking Coffee Break
16:05-16:35
Panel: LeveragingTechnologies and Partnerships in Distribution: the Future of Selling
Panelist:
· Mr. Rizwan Munir, Director Partnerships & Ecosystem, Tawuniya
16:35-17:05
Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA
Moderator:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
17:05-17:10