08:00-09:00
Registration & Morning Hour
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Data and GenAI
For Customer Growth
09:10-09:40
Redefining Insurance and the Customer Relationship through Technology
09:40-10:10
Hyper-Personalization in Insurance: Leveraging Big Data and AI for Customized Products and Services
Mr. Alper Ekşioğlu, Head of Digitalization and Innovation, QNB Sigorta
10:10-10:40
Digital First Engagement in Insurance: the Power of a Digitally Enabled Customer Experience
10:40-11:10
Networking Coffee Break
11:10-11:40
AI Unleashed: How Generative AI will Revolutionize CX in Insurance
11:40-12:10
Panel: Seamless Omnichannel Experience: How Unified Customer Interactions Transform the Insurance Experience
Moderator:
· Ms. Marcé Marx, Manager, Middle East, Kearney
Panelists:
· Mr. Saurabh Saran, Executive Director, Capstone Insurance
· Mr. Prashant Vinod, Executive Director - Digital Hub, Tawuniya
· Ms. Nariman Maalouf, Head of Brokers Relations & Dubai Branch Manager, Methaq Takaful Insurance Company
12:10-12:40
Panel: Customer-Centric Innovation for Lasting Loyalty: Transforming Customer Experience by leveraging Digital, Data and Beyond
Moderator:
· Ms. Zein Shiyyab, Chief Corporate Services and Technology Officer, Trust Holding
Panelists:
· Dr. Salaheldin Mahmoud, Officer Medical Operations - Medical Department, Al Sagr National Insurance Company (ASNIC)
· Prof. Jossy Peter Muttath, Coordinator Insurance Programs, Christ University, Bangalore
· Ms. Selin Talgar, Head of Customer Service & Operations, MetLife
12:40-14:00
Networking Luncheon *
Digital Distribution
14:00-14:05
Chairman's Address
Mr. Philip Story, Chairman, DIFC Insurance Association & Senior Executive Officer & Head of Distribution EMEA, Investors Trust Assurance
14:05-14:35
Beyond Distribution: The Evolving Role of Aggregators in the Insurance Ecosystem
Mr. Faisal Alshammari, Deputy CEO & Chief Innovation Officer, Tameeni
14:35-15:05
Panel: Digital Distribution in Insurance: the Latest Technologies and Trends to Fuel Distribution
Moderator:
· Mr. Piyush Dubey, Partner, Middle East, Kearney
Panelists:·
· Mr. Simon Price, Head of Life & Health Takaful, SALAMA - Islamic Arab Insurance Company
· Mr. Saranjeet Sahni, Head of Partnerships (Brokers, Banks, Dealerships and Affinities), GIG Gulf
· Mr. Muhammad Junaid Khan, Vice President - Partnerships, Watania Takaful
· Mr. Neeraj Malhotra, CEO, AccelTree Software
15:05-15:35
Panel: Amplifying Outcomes: Utilizing Digital Solutions in Brokers and Agencies
Panelists:
· Dr. Ravi Seshadri, Strategic Advisor- Insurance and insurtech and Academician
15:35-16:05
Networking Coffee Break
16:05-16:35
Digital Revolution in UW & Claims
Dr. Syed Asif Hussain, Senior Vice President- Chief Underwriting & Claims Officer, Tata AIA Life Insurance
Future Claims and Underwriting
16:35-17:05
Digital Claims: Driving Efficiency and Customer Satisfaction
Mr. Soumendu Das, Asst. General Manager - Commercial Underwriting, Dhofar Insurance Company
17:05-17:35
Panel: Revolutionizing Insurance: Unleashing GenAI and Emerging Technologies for Underwriting and Claims Excellence
Moderator:
· Mr. Frederik Bisbjerg, Deputy Chief Executive Officer, eData Information
Panelists:
· Dr. Partha Panda, Senior Vice President - Head of Claims (Medical, Life, Motor & Commercial), Abu Dhabi National Insurance Company (ADNIC)
· Mr. Hanan Burki, Senior Executive Director - Underwriting, Tawuniya
· Dr. Prashaant G, Head - Health Insurance, Takaful Oman Insurance SAOG
17:35-17:40