- December 17th - E Stage -


08:00-09:00

Registration & Morning Hour

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Data and GenAI

For Customer Growth

09:10-09:40

Redefining Insurance and the Customer Relationship through Technology

09:40-10:10

Hyper-Personalization in Insurance: Leveraging Big Data and AI for Customized Products and Services

10:10-10:40

Digital First Engagement in Insurance: the Power of a Digitally Enabled Customer Experience

10:40-11:10

Networking Coffee Break

11:10-11:40

AI Unleashed: How Generative AI will Revolutionize CX in Insurance

11:40-12:10

Panel: Seamless Omnichannel Experience: How Unified Customer Interactions Transform the Insurance Experience

12:10-12:40

Panel: Customer-Centric Innovation for Lasting Loyalty: Transforming Customer Experience by leveraging Digital, Data and Beyond

12:40-14:00

Networking Luncheon *

Digital Distribution

14:00-14:05

Chairman's Address

14:05-14:35

Beyond Distribution: The Evolving Role of Aggregators in the Insurance Ecosystem

14:35-15:05

Panel: Digital Distribution in Insurance: the Latest Technologies and Trends to Fuel Distribution

15:05-15:35

Panel: Amplifying Outcomes: Utilizing Digital Solutions in Brokers and Agencies

15:35-16:05

Networking Coffee Break

16:05-16:35

Innovations in Underwriting: What will Underwriting Look Like in 10 Years?

Future Claims and Underwriting

16:35-17:05

Digital Claims: Driving Efficiency and Customer Satisfaction

17:05-17:35

Panel: Revolutionizing Insurance: Unleashing GenAI and Emerging Technologies for Underwriting and Claims Excellence

17:35-17:40

Closing Remark of Day 2