Registration & Morning Hour

Being Customer Centric

Chairwoman's Address

Ms. Shima Ara, Deputy CEO, Saman Insurance Co.

Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations

Mr. Soumendu Das, AVP- Underwriting, Saudi Arabian Insurance Company- Dubai Branch

How New Age Compliance System Transform Digital Insurance

Mr. Rahul Pagare, Co-Founder, ZIGRAM

Building a comprehensive social safety Net - through digitisation & innovation to reach the last mile in Society. From India Perspective

Mr. Manoj Kumar Jain, Managing Director, Shriram Life Insurance

Networking Coffee Break

Role of Finance Transformation in Operational Excellence

Mr. Sanjeev Aggarwal, Chief Financial Officer, Solidarity Bahrain BSC

Panel: From Core Systems to Customers: bridging the gap with digital platforms

Moderator:
· Mr. Jonathan Matchett, Partner, MENA Insurance Leader, EY

Panelists:
· Ms. Zein Shiyyab, Chief Corporate Services and Technology Officer, Trust Holding
· Mr. Troy Barnes, APAC Insurance Partner, CAPCO
· Mr. Harprem Doowa, Founder, Eazy Digital
· Mr. Ayman Hossameldin, Business Development Manager, Zurich Middle East
· Mr. Sameer Kulkarni, Chief Operating Officer, Nvest

Panel: Reimagining Insurance Operations: How Digital, Tech & AI Are Transforming Underwriting, Claims & Fraud Management

Moderator:
· Mr. Renjit Philip, Managing Partner - Futureu Strategy Group and Co-founder of FS Brew Insurtech and Insurance Podcast

Panelists:
· Dr. Partha Panda, Senior Vice President - Head of Claims (Medical, Life, Motor & Commercial), Abu Dhabi National Insurance Company (ADNIC)
· Mr. Michel Medawar, Head of Information Technology Department, Arab Reinsurance Company
· Mr. Anil Joshi, Managing Partner, Unicorn India Ventures
· Dr. Ahmed Fagha El Meky, Director of Operations, CNASS
· Dr. Asif Syed, Chief Underwriter & Head of Claims, Munich Re Underwriting Agents (DIFC)
· Mr. Sebastian Fuchs, Managing Director, AutoData Middle East

Networking Luncheon *

Chairman's Address

Mr. Uddalak Chatterjee, Senior Vice President and Head -Branch Operations, Bajaj Life Insurance

[Video Speech] From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions

Ms. Farzanah Chowdhury, Managing Director & CEO, Green Delta Group

AI-Powered Claims Automation: Streamlining the Insurance Process with Real-Time Data

Mr. Troy Barnes, APAC Insurance Partner, CAPCO

Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World

Moderator:
· Mr. Muhammad Junaid Khan, Vice President - Partnerships, Watania Takaful

Panelists:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
· Ms. Sonal Dawda, Head of Marketing & Corporate Communications, Dubai National Insurance and Reinsurance (P.S.C.)
· Dr. Dipankar Acharya, Chief Executive Officer, APA Insurance
· Dr. Ravi Seshadri, Strategic Advisor- Insurance and InsurTech, APAC & MENA

Networking Coffee Break

Panel: LeveragingTechnologies and Partnerships in Distribution: the Future of Selling

Moderator:
· Mr. Akhshy Thiagarajan, Insurtech Ecosystem Builder

Panelist:
· Mr. Rizwan Munir, Managing Director, Star 2 Consulting
· Ms. Kausar Hamad, Senior Vice President, EFU General Insurance
· Mr. David Howard, Head of Propositions and Partnerships, Corporate Life & Pensions, Zurich Middle East
· Mr. Bharath Venepally, Head Of Partnerships, Bancassurance & Affinity, LIVA Group
· Mr. Aditya Kaul, Head of Partnerships & Strategy, Chubb Digital Partners, Chubb
· Mr. Ravi Kumar Chitturi, CTO & Co-Founder, Monocept

Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA

Moderator:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance

Panelists:
· Mr. Sandeep Mishra, Chief Distribution Officer - Proprietary, Aditya Birla Sun Life Insurance
· Mr. Prakashan Kodakkadan, Chief Underwriting Officer, Alliance Insurance PSC
· Ms. Reetika Paliwal, Vice President - Business Excellence & Corporate Governance, Daman - National Health Insurance Company
· Ms. Rakhee Anand, Head of Distribution - Personal Lines, LIVA Group
· Mr. Sachin Janghel, Co-Founder & Chief Technology Officer, GOQii Technologies Pvt Ltd

Closing Remark of Day 2