08:00-09:00
Registration & Morning Hour
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Being Customer Centric
09:00-09:10
Chairwoman's Address
Ms. Shima Ara, Deputy CEO, Saman Insurance Co.
09:10-09:40
Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations
Mr. Soumendu Das, AVP- Underwriting, Saudi Arabian Insurance Company- Dubai Branch
09:40-10:05
Customer-Centric Motor Insurance in MENA: Personalizing Coverage Based on Driving Behavior
10:05-10:30
Seamless Protection: How Personalization and Super Apps Are Shaping Embedded Insurance
10:30-11:00
Networking Coffee Break
11:00-11:10
Being Customer Centric-Demo 1
11:10-11:30
Role of Finance Transformation in Operational Excellence
Mr. Sanjeev Aggarwal, Chief Financial Officer, Solidarity Bahrain BSC
11:30-12:00
Panel: From Core Systems to Customers: bridging the gap with digital platforms
Panelists:
· Ms. Zein Shiyyab, Chief Corporate Services and Technology Officer, Trust Holding
· Mr. Troy Barnes, Transformation Practitioner and Thought Leader
· Mr. Harprem Doowa, Founder, Eazy Digital
· Mr. Ayman Hossameldin, Business Development Manager, Zurich Middle East
12:00-12:30
Panel: Reimagining Insurance Operations: How Digital, Tech & AI Are Transforming Underwriting, Claims & Fraud Management
Moderator:
· Mr. Renjit Philip, Managing Partner- FutureU & Co-founder, FS Brew Podcast
Panelists:
· Dr. Partha Panda, Senior Vice President - Head of Claims (Medical, Life, Motor & Commercial), Abu Dhabi National Insurance Company (ADNIC)
· Mr. Michel Medawar, Head of Information Technology Department, Arab Reinsurance Company
· Mr. Anil Joshi, Managing Partner, Unicorn India Ventures
· Dr. Ahmed Fagha El Meky, Director of Operations, CNASS
· Dr. Asif Syed, Chief Underwriter & Head of Claims, Munich Re Underwriting Agents (DIFC)
· Mr. Sebastian Fuchs, Managing Director, AutoData Middle East
12:20-14:00
Networking Luncheon *
14:00-14:05
Chairman's Address
Mr. Uddalak Chatterjee, Senior Vice President and Head -Branch Operations, Bajaj Life Insurance
14:05-14:35
From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions
Ms. Farzanah Chowdhury, Managing Director & CEO, Green Delta Group
14:35-15:05
AI-Powered Claims Automation: Streamlining the Insurance Process with Real-Time Data
Mr. Troy Barnes, Transformation Practitioner and Thought Leader
15:05-15:35
Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World
Moderator:
· Mr. Muhammad Junaid Khan, Vice President - Partnerships, Watania Takaful
Panelists:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
· Ms. Sonal Dawda, Head of Marketing & Corporate Communications, Dubai National Insurance and Reinsurance (P.S.C.)
· Dr. Dipankar Acharya, Chief Executive Officer, APA Insurance
· Dr. Ravi Seshadri, Strategic Advisor- Insurance and InsurTech, APAC & MENA
· Mr. Turki ALMulhem, Chief Motor Insurance Officer, Walaa Insurance Company
15:35-16:05
Networking Coffee Break
16:05-16:35
The Blended Model of Distribution: A 'High Touch' model enabled by 'High Tech'
Mr. Sandeep Mishra, Chief Distribution Officer - Proprietary, Aditya Birla Sun Life Insurance
16:35-16:45
Digital Bancassurance Transformation in Iran and Middle East
Dr. Vahid Nowbahar, Head of Bancassurance Expert Desk, Insurance Research Center (Central Insurance of I.R. Iran)
16:45-17:15
Panel: LeveragingTechnologies and Partnerships in Distribution: the Future of Selling
Moderator:
· Mr. Akhshy Thiagarajan, Insurtech Ecosystem Builder
Panelist:
· Mr. Rizwan Munir, Director Partnerships & Ecosystem, Tawuniya
· Ms. Kausar Raza, Senior Vice President, EFU General Insurance
· Mr. David Howard, Head of Propositions and Partnerships, Corporate Life & Pensions, Zurich Middle East
· Mr. Bharath Venepally, Head Of Partnerships, Bancassurance & Affinity, LIVA Group
· Mr. Aditya Kaul, Head of Partnerships & Strategy, Chubb Digital Partners, Chubb
17:15-17:45
Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA
Moderator:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
· Mr. Sandeep Mishra, Chief Distribution Officer - Proprietary, Aditya Birla Sun Life Insurance
· Mr. Prakashan Kodakkadan, Chief Underwriting Officer, Alliance Insurance PSC
· Mr. Koy Nien Lee, CEO, Protego & Executive VP, Head of Bancassurance, RAKBANK
17:45-17:50