- November 20th - E Stage -
08:00-09:00
Registration & Morning Hour
09:10-09:40
Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations
09:40-10:10
Customer-Centric Motor Insurance in MENA: Personalizing Coverage Based on Driving Behavior
10:10-10:40
Personalization at Scale – Leveraging data and AI to create hyper-personalized customer journeys
11:10-11:40
Customer-Centric Insurance Products: Designing Offerings That Cater to the Diverse MENA Market
11:40-12:10
Panel: From Core Systems to Customers: bridging the gap with digital platforms
12:10-12:40
Panel: The Next Frontier in Customer Experience: 2025 and Beyond
14:05-14:35
From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions
14:35-15:05
The Role of Digital Wallets in Enhancing Insurance Payments and Customer Convenience in MENA
15:05-15:35
Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World
16:05-16:35
Panel: Digital First: How Insurers Can Create Seamless, Omni-Channel Customer Journeys to drive growth
16:35-17:05
Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA
17:05-17:35
Panel: Revolutionizing Bancassurance: Reaping the Benefits of Digital Transformation