08:00-09:00
Registration & Morning Hour
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Delivering Business Impact
09:00-09:10
Welcome Address & Chairman's Address
09:10-09:40
From Digital Capability to Business Growth: How We Turned Transformation into Commercial Results
09:40-10:10
Designing the Digital Customer Experience: Lessons from Reimagining the Insurance Journey
10:10-10:40
Smarter Risk Decisions: How Digital Tools Are Changing Underwriting Practices
11:10-11:20
AI-Powered Customer Service: From First Request to Resolution
11:20-11:30
AI-Powered Claims: Detect, Assess and Respond in Real Time
11:30-11:40
Digital Operations in Action: Automating the Insurance Journey from Quote to Policy
11:40-12:10
Panel: Transforming Insurance Operations: Where Are AI and Automation Delivering the Biggest Gains?
12:10-12:40
Panel: Transforming Health Insurance with AI & Digital: What Worked, What Didn't and What We Would Do Differently
14:05-14:35
Claims Reinvented: Creating Faster, Fairer and More Transparent Experiences
14:35-15:05
From Customer Need to Commercial Launch: How AI and Digital Capabilities Are Changing Insurance Product Innovation
15:05-15:35
Distribution in Transition: How AI and Digital Distribution Are Changing the Way Insurance Reaches Customers
16:05-16:35
Transforming Takaful for the Digital Era: Practical Lessons from the Front Line
16:35-17:05
Panel: The Customer Experience Challenge: Are Insurers Delivering What Digital Consumers Expect?
17:05-17:35
Panel: From Local Success to Regional Business: How Can Insurers Scale Digital Insurance Models Across MENA?