08:00-09:00
Registration & Morning Hour
09:00-09:10
Opening Address by Digital Insurance
09:10-09:20
Welcome Address & Chairman's Address
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Lead Through Transformation
09:20-09:50
Panel: Insurance in an Uncertain Era: How Digital Transformation Can Strengthen Resilience and Drive Future Growth (C-Suite only)
09:50-10:20
The CEO Panel: The CEO Agenda for Digital Transformation: Where Should MENA Insurers Place Their Biggest Bets? (CEOs Only)
10:20-10:50
MENA Insurance Transformation: How Regional Leaders Are Turning Digital Ambition into Business Growth
11:20-11:50
The CIO/CDO/CTO Panel: The Transformation Trade-Off - What Should Insurers Simplify, Modernise and Scale? (CIO/CDO/CTO Only)
11:50-12:20
From Digital Strategy to Enterprise Transformation: Our Journey from Vision to Execution
12:20-12:50
Scaling Digital Transformation Across the Business: What We Changed, What Worked & What Didn't
14:05-14:35
From Legacy to Digital: Our Journey to Modernising the Insurance Business
14:35-15:05
Building an AI-Ready Insurer: From Experimentation to Enterprise Scale
15:05-15:35
Panel: Beyond Legacy Modernisation: Rethinking the Insurance Core for the AI Era
16:05-16:35
Why Digital Transformations Fail: The Organisational Challenges Leaders Need to Solve
16:35-17:05
Panel: The New Insurance Operating Model: Who Owns Transformation When Digital Becomes Everyone's Business?
17:05-17:35
Panel: Transformation in Practice: What We Would Do Differently If We Started Again?
14:05-14:35
Country Case Study- South Africa: From Legacy to Digital: Our Journey to Modernising Insurance at Enterprise Scale
14:35-15:05
Country Case Study- Kenya: From Mobile to Insurance: How Digital Ecosystems Are Transforming Insurance Distribution in Kenya
15:35-16:05
Country Case Study- Egypt: Transforming Insurance Through Digital Ecosystems: Lessons from Egypt's Journey
16:35-17:05
Panel: The State of Insurance Transformation Across Africa: Where Is Digital Transformation Creating Real Impact?
17:05-17:35
Panel: Insuring the Uninsured: How to Leverage Digital Technology to Make Insurance More Accessible and Affordable Across Africa?
17:35-18:05
Panel: One Continent, Many Markets: How can Insurers Build Digital Platforms That Scale Across Africa?
08:00-09:00
Registration & Morning Hour
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Building Digital Capabilities
09:00-09:10
Welcome Address & Chairman's Address
09:10-09:40
From AI Experimentation to Everyday Use: What We Learned Putting AI into Real Insurance Operations
09:40-10:10
Our Digital Journey: From First Transformation Projects to Real Business Change
10:10-10:40
Modernising the Technology Stack: Rebuild the Foundations Without Disrupting the Business
11:10-11:20
AI in Action - From Customer Request to Automated Insurance Service
11:20-11:30
Unlocking Data Value: How Insurers Are Turning Information into Better Decisions
11:40-12:10
Panel: AI in Practice: Where Is AI Already Delivering Value for Insurers?
12:10-12:40
Panel: What Does a Scalable Digital Foundation Look Like in Practice?
14:05 - 14:35
Connecting the Enterprise: How APIs, Platforms and AI Are Changing the Way Insurance Systems Work Together
14:35-15:05
Generative AI in Action: How We Moved Beyond the Chatbot to Real Business Use Cases
15:05-15:35
Securing the Digital Insurer: How We Are Managing Cyber Risk, AI Risk and Operational Resilience in a More Connected Insurance Business
16:05-16:35
Building the Data Foundation for AI: How We Turned Fragmented Data into AI-Ready Information
16:35-17:05
Panel: Build, Buy or Partner? How Are Insurers Making AI and Technology Investment Decisions in Practice?
17:05-17:35
Panel: The Future Workforce: How Human Expertise and Intelligent Automation Will Work Together
08:00-09:00
Registration & Morning Hour
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Delivering Business Impact
09:00-09:10
Welcome Address & Chairman's Address
09:10-09:40
From Digital Capability to Business Growth: How We Turned Transformation into Commercial Results
09:40-10:10
Designing the Digital Customer Experience: Lessons from Reimagining the Insurance Journey
10:10-10:40
Smarter Risk Decisions: How Digital Tools Are Changing Underwriting Practices
11:10-11:20
AI-Powered Customer Service: From First Request to Resolution
11:20-11:30
AI-Powered Claims: Detect, Assess and Respond in Real Time
11:30-11:40
Digital Operations in Action: Automating the Insurance Journey from Quote to Policy
11:40-12:10
Panel: Transforming Insurance Operations: Where Are AI and Automation Delivering the Biggest Gains?
12:10-12:40
Panel: Transforming Health Insurance with AI & Digital: What Worked, What Didn't and What We Would Do Differently
14:05-14:35
Claims Reinvented: Creating Faster, Fairer and More Transparent Experiences
14:35-15:05
From Customer Need to Commercial Launch: How AI and Digital Capabilities Are Changing Insurance Product Innovation
15:05-15:35
Distribution in Transition: How AI and Digital Distribution Are Changing the Way Insurance Reaches Customers
16:05-16:35
Transforming Takaful for the Digital Era: Practical Lessons from the Front Line
16:35-17:05
Panel: The Customer Experience Challenge: Are Insurers Delivering What Digital Consumers Expect?
17:05-17:35
Panel: From Local Success to Regional Business: How Can Insurers Scale Digital Insurance Models Across MENA?