Topic introduction

---

Personal profile

---

Summary of Experience
12+ years of experience in the financial services industry, with a focus on insurance
Experience in customer proposition design, venture building, distribution, digitalization, governance incl. licensing

Education
Qualified Actuary, Actuarial
Society of South Africa (ASSA)
Bachelor of Business Science in Actuarial Science (Honors), University of Cape Town


Industry Experience
Various roles in large multi-national insurer:
Led actuarial teams responsible for pricing and product development across Retail and SME segments.
Supporting Customer Director with strategy and implementation including annual business planning, reporting and new venture building.
Worked closely with advisor and broker teams on product distribution including marketing.

Consulting Experience
Leading large team implementing strategic initiative for a large GCC insurer, including
Conducting customer focus groups
Developing and launching new products
Establishing a new digital entity and a reinsurance business unit
Optimizing the motor claims ecosystem
Developing virtual healthcare solutions
Led multi-dimensional team on digital bank build engagement across Retail and SME segments, including Customer, Finance, Risk and Technology workstreams for large insurer. Key areas of focus include:
Retail and SME CVP development including overall proposition design and development of Service Blueprints.
Selection of key technology partners, including Core Banking System (CBS), payments, cards and fraud, as well as partner management.
Benchmarking of key banking metrics including cost and customer metrics.