Topic introduction

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Personal profile

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Graduated as a lawyer, Carole is a strong believer in continuous learning and growth. A lean six sigma black belt and a certified international project management officer (practitioner) with 15+ years of experience focused on management, strategy and development, service and product innovation, data analysis, networking, training, and business growth. Extensive experience in TPA startup and management, revenue cycle management, insurer, and healthcare provider relations. Solid knowledge of regional and global insurance carriers, a strong network in the U.A.E. with a special passion for wellness, employee wellbeing, and overall Happiness. Areas of strength include strategic planning, process mapping/engineering, workflow development, establishing and exporting good practices, health insurance placement, claims and trends review, setting and monitoring KPIs, budget/business growth, and monitoring service deliverables.