Topic introduction

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Personal profile

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Alper Ekşioğlu has extensive experience in digitalization, innovation management, and customer experience. Currently serving as the Digitalization and Innovation Management Senior Manager at QNB Sigorta since July 2023, he formulates and monitors digital strategies, manages digital channels, and leads initiatives to enhance digital channel usage. Previously, he held the position of Customer Experience and Innovation Management Senior Manager at Cigna Turkey, where he focused on measuring customer experience, mapping customer journeys, and supporting digital transformation projects. Alper's career also includes roles at TEB (BNP Paribas Subsidiary), where he managed innovation projects and customer experience initiatives. He holds a BA in Business Administration and has earned numerous certifications in customer journey mapping, digital partnerships, and professional scrum mastery. Alper is dedicated to promoting a customer-centric culture and fostering innovation within organizations.