On the face of it, whilst all Insurance companies belong to the Insurance Industry, the reality is that they are very unique in their Strategy, Priorities, Challenges with the varied Technology landscape and approaches - “All Happy Families are alike; each unhappy family is unhappy in its own way”. And the only constant is - Perpetual Change. Moreover, given the VUCA times we live in.

The changing contours of Banking and Insurance Industry, where boundaries of an Enterprise extend beyond its own Internal Systems to include Regulators, InsurTechs, Aggregators, Agencies, Bureaus etc., requires an “Open Unified Integrated Multichannel Agile Architecture” - OUIMAA.  

Dark Horse Digital, adopting such an Architecture (OUIMAA) and using a “Leave and Layer” approach (retaining Core Legacy), has progressively Digitized and Transformed our Customer’s IT landscape towards being Open, Collaborative, Nimble, Secure and Compliant.

Dark Horse Digital has built and delivered Mission Critical Solutions across the entire value chain in both Life and General Insurance:

• New Policy Issuance, Endorsements, Cancellation and Renewals

• Underwriting & Premium Calculation (Business Rules Engine)

• Claims and Payout Processing

• Refund Automation

• Policy Servicing

• Robotic Process Automation

These solutions have transformed Complex Processes into Seamless and Adaptive processes, not to mention the collective visibility across the Process Flow – enabling Process Reviews to enhance efficiency.

“Design for Change” rather than “Built to Last” has been our driving thought - given the porous, blurred, changing boundaries and entities of the Enterprise Ecosystem.