Topic introduction

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Personal profile

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Sanjiv Kumar Dwivedi has been associated with Bajaj Allianz General Insurance since August 2013. He joined Bajaj Allianz as Head of Department - Investigation & Loss Mitigation team. In his 10 years with the company, he has been the founder of Anti - Fraud function for the company. Along with setting up of team of Doctors, engineers, lawyers, Forensic experts, data scientists, Investigators, and recovery officers he has been instrumental in developing the Fraud Management Framework / System for identification of real time irregularities in claims. This has helped the company in efficient handling of potential fraud claims. Sanjiv and his team coherently prepare, analyze, and interpret data to help senior management draw conclusions on the business risks that the company might face through risk management strategies.
Sanjiv has been honored with “Group Leadership award” from Bajaj Finserv. Apart from this he has been recognized with several awards for his performance.
Bajaj Allianz General Insurance Company’s – “Investigation & Loss Mitigation” Team has been awarded with the:
“Fraud Intelligence Company of The Year” for FY 2021 from Quantic BFSI Excellence Award
“Best Risk Management Initiative Award for Project Anweshak” for FY 2022 at Insure Next Summit
“Best Risk Detection & Recovery Management - Company of the Year (Insurance)” for FY 2023 at the India DevOps Show 2023
“Operational Efficiency” category – APAC at Qorus Reinvention Awards [Bronze] on 22nd November 2023.
With an overall experience of 25 years, Sanjiv has worked in Telecom, Banking and Insurance sector into Investigations, Debt Recoveries, Customer Service and Sales.
He has a varied professional experience of working with companies like ICICI LOMBARD, GE Capital Business Process Management Services Pvt. Ltd., Bharti Cellular Limited, ICICI Bank Limited, to name a few.
Sanjiv holds a Master’s degree in Management and B. Com from Nagpur University. He is a Law Graduate from Saurashtra University. He also holds a Post Graduate Diploma in International Trade as well as Mass Communication & Public Relations from Bhartiya Vidya Bhawan, Nagpur. He is currently pursuing PHD from Barkatullah University, Bhopal in Applied Economic and Business Management.
Sanjiv loves mountaineering, traveling, and interacting with new people. On a day off, he likes to unwind by watching movies and meeting his friends.

Contributed in Media publications:
Insurance and fraud management: trends, opportunities and challenges, Published on 15th August 2020 in THE JOURNAL of Insurance Institute of India [VOLUME NO. VIII ISSUE NO. I, - Insurance and Fraud Management
Impact of Dynamic changes in Technology on Insurance sector in India” [ISSN:2230-8938 Published by: Sahiya Kala Vigan Tatha Sanskrit Anusandhan Samiti, (SKVSAS)
Insurance frauds: How data analytics and rigorous checks are trying to eliminate bogus claims – The Economic times, 22nd January 2020.
How to prevent fake motor Insurance policies – Deccan Herald 21st April 2019.
Create Red Flag Motor, Health Insurance to nab culprits, track social media to observe activity of suspicious claimants in Business Standard, June 2015
IT can automate the entire claim process in Financial Express, January 2016
Hindu Business Line – Blowing the cover – 9th January 2015
Power Panel: Cyber Security, Insurance Fraud & Risk Management in Computer Express, December 2015