Topic introduction

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Personal profile

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Kayzad Hiramanek is a seasoned professional with 2.5 decades of experience in managing operations, technology, and customer experience strategy across various sectors.

At Edelweiss Life, he leads the company's Operations, Technology, and Business Excellence efforts, focusing on enhancing scalability, agility, and cost efficiencies. Under his stewardship, the company aims to build operational resilience and sustainability to navigate business cycles and unexpected events.

He holds two Master’s degrees in Commerce and International Business and is a Graduate of the University of Michigan's Global Leadership Programme.

With experience in Hospitality, Telecommunications, Real Estate, and Financial Services, he has worked with brands like Taj Hotels, Idea Cellular, Airtel, and Damac Properties.

Entering the life insurance industry in 2007, he has worked with ICICI Prudential Life Insurance, Avantha ERGO Life Insurance, and Bajaj Allianz Life.

As a speaker and author, he has contributed globally on topics such as technology adoption, customer behaviour, and operations excellence.