Personal Profile

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Ahmed Alzarooni is an accomplished executive leader with a proven track record in driving customer experience, operational efficiency, and organizational transformation for 22 years. As Chief Support Officer at Daman, Ahmed oversees end-to-end support functions with a strategic focus on service excellence, business performance, and long-term value creation. With expertise spanning Customer Experience & Service, Business Excellence, Corporate Governance, and Financial Controls. Ahmed leads initiatives that align customer needs with business objectives. He is recognized for designing and implementing scalable service models that not only enhance customer satisfaction but also drive measurable business outcomes.
 
Ahmed is a catalyst for Digital Transformation and New Product Development, with a forward-thinking approach to integrating technology and innovation into support services. His leadership has played a critical role in modernizing operations through AI, automation, and data-driven platforms—transforming support into a strategic asset for the organization. Equally committed to people and performance. Ahmed has led large-scale change management and culture transformation programs, empowering cross-functional teams and fostering high-performance environments. His work in strategy setting and corporate alignment has enabled sustainable growth and organizational agility.
 
A trusted advisor to executive teams and boards, Ahmed ensures robust governance frameworks, compliance, and financial oversight while maintaining a relentless focus on quality and service excellence.