NextLevel.AI is an omnichannel Voice AI communication platform built to transform end-client communication experience for insurance companies across the UAE/KSA and the wider GCC. Supporting Arabic (Gulf & Najdi dialects), English, and 20+ additional languages, it enables human-like, 24/7 conversations across call centers, WhatsApp, mobile apps, and web channels.

The platform integrates seamlessly with existing contact-center systems (e.g., Avaya, Genesys, Cisco, Ziwo), automating high-volume use cases such as the table of health benefits and providers network inquiries, claims status, denials explanation, policy servicing, renewals, and payments. Insurers typically achieve over a 60% reduction in contact-center costs while improving first-call resolution and member satisfaction. 

Fully compliant with ISO 27001, SOC 2, HIPAA, GDPR, and PDPL, NextLevel.AI leverages a zero-data-retention approach to enable secure, scalable, production-ready AI deployments for modern insurance operations.